Back to Top Skip to main content

Possible changes at MTF pharmacies in response to COVID-19

A military pharmacist choosing medication from a shelf Air Force Staff Sgt. Montea Armstrong, 17th Medical Group pharmacy technician, fills a prescription at the Ross Clinic’s pharmacy on Goodfellow Air Force Base, Texas, March 23, 2020. The 17th MDG activated a drive-in pharmacy to minimize personnel in the clinics and medical staff delivered prescriptions to the patients outside the clinic in their cars. (U.S. Air Force Photo by Airman 1st Class Abbey Rieves)

Recommended Content:

Coronavirus | Public Health | TRICARE Health Program

In response to the current COVID-19 outbreak, military treatment facilities and pharmacies under the Military Health System may need to change or limit access or services available to non-active duty service members, their families, or retired beneficiaries. Military commanders of MTFs will make local determination of which services may be limited, but those decisions will be based on ensuring the health, safety, and security of patients, staff, and beneficiaries.

“The health and protection of our patients, health care teammates, and the community is essential as we preserve the fighting force,” said Col Markus Gmehlin, Defense Health Agency Pharmacy Operations Division (POD) acting chief. “We are taking necessary steps to ensure that our teams who are caring for patients and delivering critical medications do so in a safe environment. This may mean temporary limitations to military pharmacy services. We are committed to ensuring that you have access to your prescriptions via home delivery and/or retail network pharmacies in the event that military pharmacy services are temporarily disrupted.”

Careful local assessments will determine the status of each individual military pharmacy and may result in temporary measures to adapt to this changing situation. In extreme cases, there may be temporary, partial, or full limitations of military MTF pharmacy services. These will be temporary solutions that will be assessed daily.

In the case of a local outbreak or a confirmed case of COVID-19 at military MTF pharmacy, MTF commanders are authorized to limit pharmacy services as necessary. This may include:

  • Alternative pickup options (staggered pickup times, curbside pickup, etc.).
  • The temporary transfer of non-enrolled, non-active duty service members (ADSMs) and/or non-active duty family members to home delivery or retail.
  • The temporary closure of a military pharmacy.

MTF commanders will make a case-by-case determination based on the severity of the spread of COVID-19 at a specific location. If pharmacy services are limited, they will be assessed and reopened as soon as it is safe for personnel and beneficiaries.

TRICARE beneficiaries have several options available to ensure continued access to needed medications. TRICARE pharmacy home delivery allows beneficiaries to order up to a 90-day supply of most medications safely and conveniently, with delivery to their home addresses in the U.S. or an APO/FPO address. (Please note that quantity limits apply; laws for mailing certain medications such as controlled substances vary state-by-state; home delivery is not available in Germany; and co-pays apply for non-active duty beneficiaries).

To switch to home delivery, the easiest way to transfer your prescription is via the Express Scripts mobile app or online at the TRICARE website.

Beneficiaries who need prescriptions urgently can access up to three, 30-day supplies of medications at retail network pharmacies. Copays will apply. Copayments are directed by statute and DoD cannot waive them.

Beneficiaries with an active prescription on file at a military pharmacy can ask their retail pharmacist to contact the military pharmacy to make a transfer. In the event the transfer cannot be coordinated, beneficiaries may need to call their prescriber to obtain a prescription that they can take to their pharmacy of choice.

For beneficiaries needing to refill their prescriptions, patrons are reminded that standard refill policies apply. Please wait until only 25% of the prescription remains before submitting a request to refill a prescription.

Beneficiaries with questions or concerns should contact ExpressScripts, where pharmacists are available 24/7 to answer questions, offer counseling and support, and assist with prescription orders. Call ExpressScripts at 877-363-1303.

TRICARE beneficiaries can also call their local MTF pharmacy. Visit the TRICARE website to find a pharmacy’s phone number.

To find a retail network pharmacy, visit the ExpressScripts website.

You also may be interested in...

Forging of civil-military anvil against COVID-19 focus at GHSA

Article
11/9/2020
U.S. and Thai soldiers stand together during a medical exercise.

“Defense partnerships around the world are key.”

Recommended Content:

Coronavirus | Global Health Engagement | Health Readiness | Global Health Engagement

Wave PENDLETON sees more MTFs deploy new electronic health record

Article
11/5/2020
Military technician, wearing a mask, in front of a computer screen

Wave PENDLETON is the third major deployment of MHS GENESIS.

Recommended Content:

Public Health | Coronavirus | MHS GENESIS

BAMC, Argentine Army medical providers share COVID-19 best practices

Article
11/4/2020
Video teleconference image

U.S. Army South facilitated the virtual subject matter expert (SME) exchange between BAMC and CMMH.

Recommended Content:

Coronavirus | Global Health Engagement | Technology | COVID-19 Vaccine Efforts | Public Health | Convalescent Plasma Collection Program

Strategy to Recruit and Retain Mental Health Providers

Congressional Testimony
11/4/2020

S. 1790 NDAA Conference Report for FY 2020, 116-333, Sec. 720

Recommended Content:

Public Health

Collaboration with Minority Serving Health Institutions

Congressional Testimony
11/4/2020

H.R. 2968 HAC Report for FY 2020, 116-84, Pg. 312-313

Recommended Content:

Public Health

Study on Infertility in Members of the Armed Forces

Congressional Testimony
11/4/2020

S. 1790 SASC Report for FY 2020, 116-48, Pg. 211

Recommended Content:

Public Health

How Can Vaccine and Antibody Studies Move So Quickly and Still Be Safe?

Video
11/3/2020
How Can Vaccine and Antibody Studies Move So Quickly and Still Be Safe?

This video provides a detailed overview of the processes that have been implemented to accelerate the pace of the COVID-19 vaccine and antibody studies, and what is being done to assure safety.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

The Importance of Enrolling Diverse Participants in COVID-19 Studies

Video
11/3/2020
The Importance of Enrolling Diverse Participants in COVID-19 Studies

This video discusses why enrolling diverse participants in COVID-19 studies is critical for ensuring that, when we find a vaccine, we have enough data from populations who are most affected by COVID-19 to determine vaccine safety and efficacy.

Recommended Content:

COVID-19 Vaccine Efforts | Coronavirus

DHA-AI 3020-01: Return to the Workplace Staffing Plan in the Coronavirus Disease 2019 Environment

Policy

This Defense Health Agency-Administrative Instruction (DHA-AI), based on the authority of References (a) through (b) and in accordance with the guidance of References (c) through (z3), establishes the Defense Health Agency's (DHA) plan to return to full operations and support the whole-of-government response, during the Coronavirus Disease 2019 (COVID-19) pandemic. This DHA-AI also provides a preventive plan to monitor and assess for the appearance of new cases and implement those processes that will prevent them from impacting the workforce. The processes describe herein are intended to offer an actionable plan for the workforce to re-enter DHA Administrative Offices. See Appendix 1 for a summary of the DHA Administrative Office Reopening Plan. The plan uses the Force Health Protection Guidance and Health Protection Conditions (HPCON), in accordance with Reference (d), to ensure protection for the workforce, including the most vulnerable-to-serious complications from the virus while enabling DHA Administrative Offices to continue its mission. See Appendix 2 for the conceptual HPCON framework.

  • Identification #: 3020-01
  • Date: 11/3/2020
  • Type: Administrative Instructions
  • Topics: Coronavirus

NMCP unveils new COVID-19 testing system

Article
11/2/2020
A group of military health personnel, wearing masks, in front of a large machine with a red ribbon in front of it.

Each Panther system can provide initial results in approximately four hours.

Recommended Content:

Coronavirus

Prime Select Cost Comparison ADFM

Technical Document
11/2/2020

This chart compares CY20 and CY21 TRICARE Prime and TRICARE Select Out of Pocket costs for Active Duty Family Members

Recommended Content:

TRICARE Health Program | Rates and Reimbursement

MSMR Vol. 27 No. 11 - November 2020

Report
11/1/2020

A monthly publication of the Armed Forces Health Surveillance Branch. This issue of the peer-reviewed journal contains the following articles: Acute respiratory infections among active component service members who use combustible tobacco products and/or e-cigarettes/vaping products, U.S. Armed Forces, 2018–2019; Fibromyalgia: Prevalence and burden of disease among active component service members, U.S. Armed Forces, 2018; Update: Cold weather injuries, active and reserve components, U.S. Armed Forces, July 2015–June 2020.

Recommended Content:

Health Readiness | Public Health

Military nurses hold virtual research & evidence-based practice course

Article
10/30/2020
Two nurses, wearing masks, examining a mannequin

Due to the COVID-19 national emergency, the three-day in-person course was abbreviated to a one-day virtual.

Recommended Content:

Coronavirus | Public Health | Combat Support | Research and Innovation

‘Virtual Ward’ pilot program to reduce hospital stay time

Article
10/30/2020
Man's arm with blood pressure cuff and fingertip pulse oximeter

"The idea is that instead of staying in hospital longer..., patients are released early and can recover in the comfort and privacy of their homes."

Recommended Content:

Health Readiness | Technology | Coronavirus | Public Health

Behind the scenes, DHA supports DOJ to fight compound drug fraud

Article
10/30/2020
Image of several large prescription bottles filled with pills

How DHA identifies and prevents profiting from fake prescriptions.

Recommended Content:

Health Readiness | Operation Live Well | TRICARE Health Program | Health Literacy Month 2020
<< < 1 2 3 4 5  ... > >> 
Showing results 16 - 30 Page 2 of 57

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.