Back to Top Skip to main content Skip to sub-navigation

Possible changes at MTF pharmacies in response to COVID-19

A military pharmacist choosing medication from a shelf Air Force Staff Sgt. Montea Armstrong, 17th Medical Group pharmacy technician, fills a prescription at the Ross Clinic’s pharmacy on Goodfellow Air Force Base, Texas, March 23, 2020. The 17th MDG activated a drive-in pharmacy to minimize personnel in the clinics and medical staff delivered prescriptions to the patients outside the clinic in their cars. (U.S. Air Force Photo by Airman 1st Class Abbey Rieves)

Recommended Content:

Coronavirus | Public Health | TRICARE Health Program

In response to the current COVID-19 outbreak, military treatment facilities and pharmacies under the Military Health System may need to change or limit access or services available to non-active duty service members, their families, or retired beneficiaries. Military commanders of MTFs will make local determination of which services may be limited, but those decisions will be based on ensuring the health, safety, and security of patients, staff, and beneficiaries.

“The health and protection of our patients, health care teammates, and the community is essential as we preserve the fighting force,” said Col Markus Gmehlin, Defense Health Agency Pharmacy Operations Division (POD) acting chief. “We are taking necessary steps to ensure that our teams who are caring for patients and delivering critical medications do so in a safe environment. This may mean temporary limitations to military pharmacy services. We are committed to ensuring that you have access to your prescriptions via home delivery and/or retail network pharmacies in the event that military pharmacy services are temporarily disrupted.”

Careful local assessments will determine the status of each individual military pharmacy and may result in temporary measures to adapt to this changing situation. In extreme cases, there may be temporary, partial, or full limitations of military MTF pharmacy services. These will be temporary solutions that will be assessed daily.

In the case of a local outbreak or a confirmed case of COVID-19 at military MTF pharmacy, MTF commanders are authorized to limit pharmacy services as necessary. This may include:

  • Alternative pickup options (staggered pickup times, curbside pickup, etc.).
  • The temporary transfer of non-enrolled, non-active duty service members (ADSMs) and/or non-active duty family members to home delivery or retail.
  • The temporary closure of a military pharmacy.

MTF commanders will make a case-by-case determination based on the severity of the spread of COVID-19 at a specific location. If pharmacy services are limited, they will be assessed and reopened as soon as it is safe for personnel and beneficiaries.

TRICARE beneficiaries have several options available to ensure continued access to needed medications. TRICARE pharmacy home delivery allows beneficiaries to order up to a 90-day supply of most medications safely and conveniently, with delivery to their home addresses in the U.S. or an APO/FPO address. (Please note that quantity limits apply; laws for mailing certain medications such as controlled substances vary state-by-state; home delivery is not available in Germany; and co-pays apply for non-active duty beneficiaries).

To switch to home delivery, the easiest way to transfer your prescription is via the Express Scripts mobile app or online at the TRICARE website.

Beneficiaries who need prescriptions urgently can access up to three, 30-day supplies of medications at retail network pharmacies. Copays will apply. Copayments are directed by statute and DoD cannot waive them.

Beneficiaries with an active prescription on file at a military pharmacy can ask their retail pharmacist to contact the military pharmacy to make a transfer. In the event the transfer cannot be coordinated, beneficiaries may need to call their prescriber to obtain a prescription that they can take to their pharmacy of choice.

For beneficiaries needing to refill their prescriptions, patrons are reminded that standard refill policies apply. Please wait until only 25% of the prescription remains before submitting a request to refill a prescription.

Beneficiaries with questions or concerns should contact ExpressScripts, where pharmacists are available 24/7 to answer questions, offer counseling and support, and assist with prescription orders. Call ExpressScripts at 877-363-1303.

TRICARE beneficiaries can also call their local MTF pharmacy. Visit the TRICARE website to find a pharmacy’s phone number.

To find a retail network pharmacy, visit the ExpressScripts website.

You also may be interested in...

Blood donations remain vital for Service Member care

Article
2/3/2021
Man walking with assistance at a PT clinic

Putting a human face on the act of giving blood could help drive blood donations. And first-tme donors often become sustaining donors.

Recommended Content:

Heart Health Toolkit | Coronavirus | Convalescent Plasma Collection Program

Eliminating the pandemic - one shot at a time

Article
2/3/2021
Tom Danaher was one of approximately several hundred 75 years and older beneficiaries who were administered their initial dose of Moderna COVID-19 vaccine.

NHB / NMRTC Bremerton moves forward with the phased approach of the COVID-19 vaccines

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Vaccine Toolkit

Innovative mobile technologies impact DOD health surveillance

Article
2/2/2021
Medical personnel using a syringe to inject a fluid into a test tube

Early detection of infectious diseases in the field to protect the troops.

Recommended Content:

Coronavirus | Research and Innovation | Technology

COVID-19 presents challenges to heart health, physical fitness

Article
2/1/2021
Four military personnel, wearing masks, running on a track

Because of COVID-19 shutdowns, the overall health of both military personnel and beneficiaries has taken a hit over the last year.

Recommended Content:

Heart Health Toolkit | Heart Health Toolkit | Heart Health Toolkit | Coronavirus | Total Force Fitness | Physical Fitness | Heart Health

DOD experts explain: The science behind the COVID-19 vaccines

Article
2/1/2021
Medical personnel in PPE, conducting lab tests

Six weeks after the first vaccines were approved for emergency use authorization in the U.S., there is much more to know about the vaccine products developed against COVID-19.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

SAMHS starts next phase of vaccine rollout, expands to 75 and older

Article
1/28/2021
Medical personnel giving a vaccine to a soldier in her right arm

Vaccinations for eligible 1b military personnel will be coordinated by their military units.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Vaccine Toolkit | COVID-19 Vaccine for Adults Age 75 and Older

Religious support team deploys to help frontline healthcare workers

Article
1/28/2021
Two military personnel, wearing masks, standing against a wall

Military chaplains and religious affairs specialist deploy to support our military medical providers responding working on the frontlines in response to the COVID-19 pandemic

Recommended Content:

Spiritual Fitness | Total Force Fitness | Coronavirus

DOD vaccinating personnel worldwide against COVID-19

Article
1/26/2021
Two soldiers, wearing masks: one is getting a vaccine in his left arm

One-month update of COVID-19 distribution and administration efforts to DOD personnel.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Vaccine Toolkit

DHA director visits San Antonio military units, JBSA vaccination sites

Article
1/26/2021
Three military personnel, wearing masks, talking with each other in a hospital hallway

Army Lt. Gen Ronald Place, DHA director, recently visited JBSA vaccination sites and several other military locations in the greater San Antonio region.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

MHS Transformation results continue during COVID-19

Article
1/21/2021
Military personnel in a supply room, reaching for the top shelf

The MTF transition has enabled the DHA and the Services to increase standardization, eliminate duplicative contracts, and realize cost efficiencies by beginning the management of an enterprise-wide program.

Recommended Content:

Coronavirus | Military Health System Transformation

DOD recommends adults 75 and older should seek COVID-19 vaccine

Article
1/19/2021
Nursing home members, wearing masks, wait in a line to get their COVID vaccine

This age recommendation differs slightly from that of the Centers for Disease Control and Prevention, which recommends vaccinations for those 65 and older.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Vaccine for Adults Age 75 and Older | COVID-19 Vaccine Toolkit

COVID-19 hinders blood donations during National Blood Donor Month

Article
1/14/2021
Navy Capt. R. Wade Blizzard, commanding officer of U.S. Navy Support Facility Diego Garcia, donates blood for the Navy Medicine Readiness and Training Units Diego Garcia walking blood bank on Dec. 17, 2020. The walking blood bank is a list of eligible donors who can provide blood in case of emergency. (U.S. Navy photo by Navy Seaman Apprentice Stevin Atkins)

Life-saving blood is in high-demand by the Armed Services Blood Program, as the COVID-19 has negatively impacted donations.

Recommended Content:

Armed Services Blood Program | Public Health | Coronavirus | Total Force Fitness Toolkit

Partnerships, COVID-19 are catalysts for enterprise virtual health

Article
1/14/2021
Image of Mr. Adler with text: "Partnerships, COVID-19 are catalysts for enterprise virtual health."

Jamie Adler, the lead for the DHA’s Virtual Health Clinical Integration Office, discusses the future of virtual health (VH).

Recommended Content:

Coronavirus | Connected Health | COVID-19 Vaccine Toolkit

COVID presents new set of challenges for DOD environmental health

Article
1/12/2021
Group of Marines, snowshoeing through the snow

One of the most important factors to take into account when maintaining one’s overall fitness is physical environment.

Recommended Content:

Total Force Fitness Toolkit | Total Force Fitness Toolkit | Total Force Fitness Toolkit | Coronavirus | COVID-19 Vaccine Toolkit | Total Force Fitness

DOD Launches “My MilLife Guide” Text Message Program to Boost Wellness

Article
1/11/2021
The new My MilLife Guide program supports the wellness of the military community.

DoD has launched My MilLife Guide, a new program that sends text messages designed to help the military community boost overall wellness while navigating stresses related to COVID-19.

Recommended Content:

Coronavirus | Public Health | Total Force Fitness | Health Readiness
<< < ... 6 7 8 9 10  ... > >> 
Showing results 76 - 90 Page 6 of 26

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.