Back to Top Skip to main content

inTransition Teams Up with the Veterans Crisis Line to Support Service Members in Crisis

Image of smiling woman with telephone headset sitting at her desk Naval Hospital Jacksonville's Specialty Referral Office enables patients to schedule specialty referrals onsite before leaving the hospital. (U.S. Navy photo by Jacob Sippel, Naval Hospital Jacksonville/Released).

Recommended Content:

Coronavirus | Mental Health Care | Suicide Prevention | September Toolkit

In response to an increased volume of calls to the Veterans Crisis Line (VCL) since the outbreak of the novel coronavirus (COVID-19), inTransition is partnering with the VCL to coordinate certain types of care for active duty service members.

The inTransition program is a worldwide Department of Defense (DoD) program which offers specialized coaching and assistance to active duty service members and veterans as they transfer between providers and healthcare systems. The VCL is a program run by the Department of Veterans Affairs that utilizes phone, text, and online chat to connect service members and veterans in crisis to appropriate responders who can best help in that crisis moment. Both programs are free, confidential, and available 24/7 to all service members and veterans. Both programs share an overarching goal of connecting military members to care, and now they’ll leverage what they do best to better serve those who’ve served our great nation.

Beginning this week, the inTransition program and the VCL are combining efforts to provide improved, comprehensive support for service members. inTransition will now work closely with the VCL to connect callers with follow-up treatment after receiving crisis care at a military or civilian emergency department.

How will inTransition follow-up services after crisis care work?

When active duty service members in crisis contact the VCL, the staff will coordinate emergency care at local emergency rooms, both at military medical treatment facilities and non-DoD community hospitals. In this new collaboration, the VCL now will also inform the caller about the inTransition program and that he or she will be referred to the program and will receive a follow-up call upon his or her release from the hospital. The VCL responder will determine the most appropriate timing and coordination for completing the referral to the inTransition program, as part of the joint effort to maintain continuity of care following discharge. After the referral for emergency care is completed, inTransition will use their established process to follow-up with the military member and encourage his or her voluntary enrollment in the program. Once enrolled, the military member will be assigned an inTransition coach, who will arrange coaching calls to assist in connecting the member with a provider for continued care.

Coaches with the inTransition program will then facilitate follow-on care with military medical treatment facilities and other community resources. Coaches will also follow up with service members to ensure that they made it to their appointment. Military medical treatment facilities will likely see an increase in coordinated referrals from inTransition as the programs implement this partnership.

Why is this collaboration so important?

This collaboration between inTransition and the VCL will enhance continuity of care, and maintain positive contact from the moment of the initial VCL call, through the hospital discharge, to the connection with a gaining provider. This carefully coordinated follow-through and teamwork helps ensure that any service member or veteran who wants mental health support can receive it from start to finish.


Dr. Polizzi is the government action officer for the inTransition program at the Psychological Health Center of Excellence, Defense Health Agency.

Mr. Lowery is a licensed clinical social worker and outreach communications consultant for the inTransition program and the Psychological Health Resource Center at the Psychological Health Center of Excellence, Defense Health Agency.

You also may be interested in...

COVID-19 Response

Video
11/27/2020
DHA Seal

Army Pfc. David Alvarado, assigned to the Javits New York Medical Station (JNYMS), talks about their position at JNYMS in support of the Department of Defense COVID-19 response, April 24, 2020. U.S. Northern Command, through U.S. Army North, is providing military support to the Federal Emergency Management Agency to help communities in need. (U.S. Army Video by Cpl. Rachel Thicklin.)

Recommended Content:

Coronavirus

Minimize COVID-19 holiday spread with small gatherings, mask wearing

Article
11/25/2020
Soldiers standing in a line, wearing masks

The holiday season is upon us, and so is a drastic rise in coronavirus cases.

Recommended Content:

Coronavirus

Warrior Care Month puts a spotlight on the inTransition Program

Article
11/25/2020
Two women in an office, talking

inTransition supports service members and veterans who want to get connected to mental health care in their area.

Recommended Content:

November Toolkit | Warrior Care Month | Mental Health Care

NMRTU Everett Hospitalman makes a difference

Article
11/24/2020
Technician wearing a mask, giving a shot to a soldier

For much of 2020, Scott has also done her share and more to help stop the spread of COVID-19.

Recommended Content:

Coronavirus | Public Health

Army conducts commercial aircraft decontamination efficacy test

Article
11/24/2020
Man wearing mask, looking at ceiling of an airplane

Two commercial sprayers and two commercial liquid disinfectants will be tried in different combinations on surfaces in the passenger area to gauge effectiveness.

Recommended Content:

Coronavirus

Navy PA continues to care for COVID-19 caregivers

Article
11/19/2020
Three soldiers, wearing masks, demonstrating a hearing test

As a PAt, Osborn works hand-in-hand with supervising physicians and surgeons.

Recommended Content:

Coronavirus

NICoE & ISC Network maintain TBI care during COVID-19

Article
11/19/2020
Image of United States map with locations noted

The Network leveraged their geographic distribution to help each other quickly adapt to changing times.

Recommended Content:

Coronavirus | Traumatic Brain Injury

San Antonio volunteers sought for Warp Speed vaccine trials

Article
11/18/2020
Woman typing on laptop

DOD sites are open on a voluntary basis to Military Health System beneficiaries.

Recommended Content:

COVID-19 Vaccine Efforts | Coronavirus

Army combat medic earns U.S. citizenship, plans to continue serving

Article
11/18/2020
Two men wearing masks, one in a car, one leaning in the car

The native of Brazil is part of the COVID-19 testing team.

Recommended Content:

Coronavirus

Army doctors provide COVID-19 safety tips for the holiday season

Article
11/17/2020
Soldiers wearing masks, looking at flight information in airport

Celebrating the holidays during a pandemic may bring additional challenges for people this year.

Recommended Content:

Coronavirus | November Toolkit | November Holidays and Observances

Military Health System participating in COVID-19 vaccine trial

Article
11/17/2020
Woman measuring out a vaccine into a needle

How you can help test the vaccine.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

DHA leaders recognize CCP collection campaign contributors & donors

Article
11/16/2020
Three military personnel in uniform, wearing masks, in front of flags

The ceremony honored those who contributed to exceeding the goal of collecting 10,000 units of COVID-19 convalescent plasma.

Recommended Content:

Coronavirus | Convalescent Plasma Collection Program

NMRTU Everett staff collaborate to ensure Patient Centered Care

Article
11/16/2020
Image of two military personnel wearing masks

NMRTU Everett was commended by the MHS 2020 Advancement towards High Reliability Healthcare Awards Program as a Patient Centeredness Award winner.

Recommended Content:

Combat Support | Public Health | Coronavirus

Holiday Season Guidance to Minimize Spread of the Coronavirus Disease 2019

Publication
11/16/2020

This memorandum provides guidance to help protect individuals within the DoD community from coronavirus disease 2019 (COVID-19) for gatherings and activities during the November to January holiday season.

Recommended Content:

Coronavirus

WRNMMC displays the “Art of Healing” through December

Article
11/13/2020
Woman wearing mask, standing in front of several paintings

[T]he main focus of the exhibit was the art on display, and the artists behind it.

Recommended Content:

Health Readiness | Mental Health Care
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 28

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.