Back to Top Skip to main content Skip to sub-navigation

inTransition Teams Up with the Veterans Crisis Line to Support Service Members in Crisis

Image of smiling woman with telephone headset sitting at her desk Naval Hospital Jacksonville's Specialty Referral Office enables patients to schedule specialty referrals onsite before leaving the hospital. (U.S. Navy photo by Jacob Sippel, Naval Hospital Jacksonville/Released).

Recommended Content:

Coronavirus | Suicide Prevention

In response to an increased volume of calls to the Veterans Crisis Line (VCL) since the outbreak of the novel coronavirus (COVID-19), inTransition is partnering with the VCL to coordinate certain types of care for active duty service members.

The inTransition program is a worldwide Department of Defense (DoD) program which offers specialized coaching and assistance to active duty service members and veterans as they transfer between providers and healthcare systems. The VCL is a program run by the Department of Veterans Affairs that utilizes phone, text, and online chat to connect service members and veterans in crisis to appropriate responders who can best help in that crisis moment. Both programs are free, confidential, and available 24/7 to all service members and veterans. Both programs share an overarching goal of connecting military members to care, and now they’ll leverage what they do best to better serve those who’ve served our great nation.

Beginning this week, the inTransition program and the VCL are combining efforts to provide improved, comprehensive support for service members. inTransition will now work closely with the VCL to connect callers with follow-up treatment after receiving crisis care at a military or civilian emergency department.

How will inTransition follow-up services after crisis care work?

When active duty service members in crisis contact the VCL, the staff will coordinate emergency care at local emergency rooms, both at military medical treatment facilities and non-DoD community hospitals. In this new collaboration, the VCL now will also inform the caller about the inTransition program and that he or she will be referred to the program and will receive a follow-up call upon his or her release from the hospital. The VCL responder will determine the most appropriate timing and coordination for completing the referral to the inTransition program, as part of the joint effort to maintain continuity of care following discharge. After the referral for emergency care is completed, inTransition will use their established process to follow-up with the military member and encourage his or her voluntary enrollment in the program. Once enrolled, the military member will be assigned an inTransition coach, who will arrange coaching calls to assist in connecting the member with a provider for continued care.

Coaches with the inTransition program will then facilitate follow-on care with military medical treatment facilities and other community resources. Coaches will also follow up with service members to ensure that they made it to their appointment. Military medical treatment facilities will likely see an increase in coordinated referrals from inTransition as the programs implement this partnership.

Why is this collaboration so important?

This collaboration between inTransition and the VCL will enhance continuity of care, and maintain positive contact from the moment of the initial VCL call, through the hospital discharge, to the connection with a gaining provider. This carefully coordinated follow-through and teamwork helps ensure that any service member or veteran who wants mental health support can receive it from start to finish.


Dr. Polizzi is the government action officer for the inTransition program at the Psychological Health Center of Excellence, Defense Health Agency.

Mr. Lowery is a licensed clinical social worker and outreach communications consultant for the inTransition program and the Psychological Health Resource Center at the Psychological Health Center of Excellence, Defense Health Agency.

You also may be interested in...

Defending the Homeland: WRNMMC on front line of COVID-19 war

Article
4/29/2020
Image of soldiers and businessman in suit walking through an emergency shelter lined with beds and medical equipment

For patient and staff safety, WRNMMC started restricted access control points March 12.

Recommended Content:

Coronavirus | Military Hospitals and Clinics

Amid COVID-19, seasonal influenza still a threat to force readiness

Article
4/29/2020
Hospital Corpsman administers a flu shot to a navy officer.

New Southern Hemisphere flu vaccine available May 2020

Recommended Content:

Coronavirus | Influenza Summary and Reports | Immunization Healthcare | Vaccine-Preventable Diseases | Influenza, Southern Hemisphere

BAMCheroes appreciation

Video
4/29/2020
DHA Seal

Our community has been a great source of support! Check out some of the positive feedback Brooke Army Medical Center has received for our incredible healthcare professionals.

Recommended Content:

Coronavirus | COVID-19 Vaccine Toolkit

MHS pharmacies adapt services amid COVID-19

Article
4/28/2020
A pharmacy technician stands at a car window delivering medications while wearing a mask and gloves.

Curbside, drive-thru, parking lobbies among solutions for prescription pickup

Recommended Content:

Coronavirus | Public Health

General’s visit punctuates engineering efforts converting arena to alternate care site

Article
4/27/2020
Image of a contractor and a soldier looking at a blueprint

The project cost $1.26 million and was completed in one week.

Recommended Content:

Coronavirus | Public Health

Medical lab workers ensure readiness and wellness behind the scenes

Article
4/24/2020
Image of woman in lab coat looking at samples in test tubes

This week, thank a medical laboratory professional

Recommended Content:

Public Health | Coronavirus | Coronavirus

MHS Minute - Military Medicine: On the Front Lines of COVID-19

Video
4/24/2020
The MHS Minute, Special Edition: COVID-19

Agencies across the federal government are partnering up to combat COVID-19. Find out how the Military Health System is doing its part to support the U.S. response to this pandemic, while ensuring our Service members remain ready.

Recommended Content:

Coronavirus | COVID-19 Vaccine Toolkit

Video Message from LTG Ronald J. Place, MD

Video
4/24/2020
DHA Seal

Thank you for continuing to do your part to help flatten the curve

Recommended Content:

Coronavirus | COVID-19 Vaccine Toolkit

Early Detection Support for Troops During COVID-19

Article
4/23/2020
Woman in lab wearing mask and testing samples

The network’s ability to integrate the priorities identified by the Combatant Commands into its mission creates an agile organization ready to respond to needs as they occur.

Recommended Content:

Armed Forces Health Surveillance Division | Coronavirus

I Am Navy Medicine - Stopping the spread of COVID-19: Hospital Corpsman 3rd Class Donald Cooney

Article
4/23/2020
Image of soldier wearing a mask in the hospital's chapel

Faith and a strong sense to serve his country has brought a Lebanon, Ore., native to the world of Navy Medicine.

Recommended Content:

Coronavirus | Coronavirus

MHS - Defending the Homeland: Proning made easy at Keesler Air Force Base

Article
4/22/2020
Image of a dummy laying face-down on a hospital bed

Departments work together on solution to ICU breathing problem

Recommended Content:

Coronavirus

Cybersecurity critical for DoD teleworkers during pandemic

Article
4/21/2020
Protect your information when you’re teleworking.

During the COVID-19 pandemic, there is a high-volume of DoD network users teleworking. Everyone must balance the requirements of the military health care mission with that of protecting the network, computers and mobile devices.

Recommended Content:

Coronavirus | Cybersecurity Awareness

DOD, VA launch Joint Health Information Exchange

Article
4/21/2020
Image of soldier putting away a paper file

Increased access leads to gains in patient care, outcomes

Recommended Content:

Coronavirus | Federal Electronic Health Record Modernization (FEHRM) Program Office | Electronic Health Record: MHS GENESIS | Electronic Health Record Modernization & Interoperability

Modification and Reissuance of DoD Response to Coronavirus Disease 2019 -Travel Restrictions

Publication
4/20/2020

All DoD Service members will stop movement, both internationally and domestically, while this memorandum is in effect. All DoD civilian personnel, and dependents of DoD Service members and DoD civilian personnel, whose travel is Government-funded will stop movement, both internationally and domestically, while this memorandum is in effect.

Recommended Content:

Coronavirus

Chaplains virtually bolster resiliency in the midst of COVID-19

Article
4/20/2020
Image of a laptop on a table, with two chaplains on the laptop conducting a virtual service

The pandemic has charged the team to strengthen the bonds of interaction between itself and the community.

Recommended Content:

Coronavirus
<< < ... 31 32 33 34 35  ... > >> 
Showing results 496 - 510 Page 34 of 44

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.