Back to Top Skip to main content Skip to sub-navigation

Defending the Homeland: NBHC Kingsville recognized as ‘Best of the Best’ for patient satisfaction

Image of two soldiers; one holding a bottle of hand sanitizer HN Phong Truong, a Hospital Corpsman at Navy Medicine Readiness and Training Command Corpus Christi, screens personnel for symptoms of respiratory illness prior to entry into Naval Health Clinic Corpus Christi. Entrance screenings are just one of the measures NMRTC Corpus Christi is employing to help stop the spread of COVID-19 and other illnesses. (U.S. Navy photo by Dale Davis)

Recommended Content:

Public Health | MHS Patient Satisfaction Surveys

Kingsville, TX -- Naval Branch Health Clinic Kingsville was recently recognized for its outstanding patient care in the Military Heath System’s Best of the Best Report.

NBHC Kingsville earned distinction, ranking #1 in Primary Care Clinic customer satisfaction and fourth in Primary Care Clerks and Receptionist patient satisfaction across the Military Health System.

The Best of the Best Report is updated quarterly, and contains the top performing clinics, providers, and clerks & receptionists. The most recent report covers the second quarter of the fiscal year, running from January through March 2020, and is based on patient feedback received through the Joint Outpatient Experience Survey (JOES) system.

In both categories, NBHC Kingsville scored a 100% satisfaction rating, and is one of just three, across the entire Military Health System, to achieve a 100% rating in the Primary Care Clinic category and one of 20 in the Primary Care Clerks and Receptionist category.

In a message to the command today, Naval Health Clinic Corpus Christi Commanding Officer, Capt. Eric Evans announced the tremendous accomplishment and praised NBHC Kingsville for their success.

“This recognition is a testament to the hard work, dedication to duty and commitment to patient care that NBHC Kingsville exhibits day in and day out,” Evans said. “Thank you to the entire NBHC Kingsville team and congratulations on a job well done. “

JOES is the standardized customer service questionnaire used by all branches in the Military Health System and receives patient feedback through surveys sent to patients approximately 72 hours after an outpatient visit.

The survey asks patients about care they received from a specific appointment, how the appointment was made, the provider's thoroughness, whether the patient experienced any difficulties with making an appointment and the patient's general experience at the appointment.

Naval Health Clinic Corpus Christi and its Naval Branch Health Clinics located in Kingsville and Fort Worth provide ambulatory care services to more than 13,000 enrolled patients comprised of military active duty, their family members, retirees and their family members in South Texas and Dallas/Fort Worth. In addition, the command's San Antonio Detachment provides primary care services to our Navy students at the Medical Education and Training Campus, Fort Sam Houston, and case management services and medical board management to our Navy and Marine Corps Wounded, Ill and Injured Warriors at San Antonio Military Medical Center.

Disclaimer: Re-published content may be edited for length and clarity. Read original post.

You also may be interested in...

MSMR Vol. 28 No. 11 - November 2021

Report
11/1/2021

A monthly publication of the Armed Forces Health Surveillance Division. This issue of the peer-reviewed journal contains the following articles: Update: Cold weather injuries, active and reserve components, U.S. Armed Forces, July 2016–June 2021; Brief report: The challenge of interpreting recurrent SARS-CoV-2 positive tests among military service members, Fort Jackson, SC, 2020–2021; Surveillance snapshot: History of COVID-19 vaccination among Air Force recruits arriving at basic training, 2 March–15 June 2021; Surveillance snapshot: Influenza immunization among U.S. Armed Forces health care workers, August 2016–April 2021

Recommended Content:

Health Readiness | Public Health

MSMR Vol. 28 No. 10 - October 2021

Report
10/1/2021

A monthly publication of the Armed Forces Health Surveillance Division. This issue of the peer-reviewed journal contains the following articles: Update: Cold weather injuries, active and reserve components, U.S. Armed Forces, July 2016–June 2021; Brief report: The challenge of interpreting recurrent SARS-CoV-2 positive tests among military service members, Fort Jackson, SC, 2020–2021; Surveillance snapshot: History of COVID-19 vaccination among Air Force recruits arriving at basic training, 2 March–15 June 2021; Surveillance snapshot: Influenza immunization among U.S. Armed Forces health care workers, August 2016–April 2021

Recommended Content:

Health Readiness | Public Health

Current Active Surveys

Report
9/28/2021

Current Active Surveys provides a list of all Active Surveys sponsored by Defense Health Cost Assessment and Program Evaluation.

Recommended Content:

MHS Patient Satisfaction Surveys

Public Health Prevents Disease in Pods

Article Around MHS
9/13/2021
U.S. Air Force Capt. Spencer Carrier, 86th Operational Medical Readiness Squadron physical therapist, stands in Pod one at Ramstein Air Base, Germany, Sep. 4, 2021. Carrier spends his time outside of work with his church to prepare food for evacuees and their families and also collects donations to pay for clothes, diapers and toys to donate to evacuees in support of Operation Allies Refuge. (U.S. Air Force photo by Airman Jared Lovett)

As part of Operation Allies Refuge, the Public Health team at Ramstein Air Base, Germany, is continuously out in the evacuee camps sharing tips and enforcing regulations to keep Airmen, volunteers and evacuees healthy. By encouraging everyone to wash hands often and wear masks and gloves when appropriate, Public Health works to mitigate the spread of disease and prevent illness.

Recommended Content:

Public Health

Food Safety Month: Commissaries Join Other Agencies in Highlighting Foodborne Illness Prevention

Article Around MHS
9/13/2021
FORT CARSON, Colo. — Spc. Crystal Vice, a veterinary food inspection specialist with Public Health Activity Fort Carson, checks the expiration date on a peanut butter container Oct. 13, 2020, at the Fort Carson Commissary. Food inspectors randomly check food and other items before they’re put on the shelves for sale. (Photo by Eric E. Parris)

During Food Safety Education Month in September, DeCA joins the Centers for Disease Control, the U.S. Department of Agriculture-Food Safety Inspection Service, the Department of Health and Human Services and other organizations in reinforcing foodborne illness awareness and prevention.

Recommended Content:

Nutritional Fitness | Public Health

MSMR Vol. 28 No. 09 - September 2021

Report
9/1/2021

A monthly publication of the Armed Forces Health Surveillance Division. This issue of the peer-reviewed journal contains the following articles: Cross-sectional analysis of the association between perceived barriers to behavioral health care and intentions to leave the U.S. Army; Is suicide a social phenomenon during the COVID-19 pandemic? Differences by birth cohort on suicide among active component Army soldiers, 1 January 2000–4 June 2021; Brief report: Gender differences and diagnostic correlates of aggressive behaviors among active component sailors; Surveillance snapshot: A simple model estimating the impact of COVID-19 on lost duty days among U.S. service members; Update: Routine screening for antibodies to human immunodeficiency virus, civilian applicants for U.S. Military Service and U.S. Armed Forces, active and reserve components, January 2016–June 2021

Recommended Content:

Health Readiness | Public Health

Services Will Make Call on Religious Exemptions to COVID-19 Vaccines

Article
8/13/2021
Two medical people prepare syringes with doses of the COVID-19 vaccine

"There is a religious exemption possibility for any mandatory vaccine, and there's a process that we go through to counsel the individual both from a medical and from a command perspective about using a religious exemption," Kirby said.

Recommended Content:

Public Health | Coronavirus | COVID-19 Vaccine Efforts

MSMR Vol. 28 No. 08 - August 2021

Report
8/1/2021

A monthly publication of the Armed Forces Health Surveillance Division. This issue of the peer-reviewed journal contains the following articles: Long-acting reversible contraceptive use, active component service women, U.S. Armed Forces, 2016–2020; Oral cavity and pharynx cancers, active component, U.S. Armed Forces, 2007–2019; The evolution of military health surveillance reporting: a historical review

Recommended Content:

Health Readiness | Public Health

MSMR Vol. 28 No. 07 - July 2021

Report
7/1/2021

A monthly publication of the Armed Forces Health Surveillance Division. This issue of the peer-reviewed journal contains the following articles: Long-acting reversible contraceptive use, active component service women, U.S. Armed Forces, 2016–2020; Oral cavity and pharynx cancers, active component, U.S. Armed Forces, 2007–2019; The evolution of military health surveillance reporting: a historical review.

Recommended Content:

Health Readiness | Public Health

DHA Spearheads Effort for Working Dog Research Collaboration

Article
6/25/2021
Picture of three different dogs

Working Dog Forum explored research to keep dogs in top form.

Recommended Content:

Combat Support | Veterinary Service | Public Health | Research and Innovation

MSMR Vol. 28 No. 06 - June 2021

Report
6/1/2021

A monthly publication of the Armed Forces Health Surveillance Division. This issue of the peer-reviewed journal contains the following articles: The cost of lower extremity fractures among active duty U.S. Army soldiers, 2017; Early identification of SARS-CoV-2 emergence in the Department of Defense via retrospective analysis of 2019–2020 upper respiratory illness samples; Brief report: Medical encounters for snakebite envenomation, active and reserve components, U.S. Armed Forces, 2016–2020; Department of Defense mid-season vaccine effectiveness estimates for the 2019–2020 influenza season.

Recommended Content:

Health Readiness | Public Health

MSMR Vol. 28 No. 05 - May 2021

Report
5/1/2021

A monthly publication of the Armed Forces Health Surveillance Division. This issue of the peer-reviewed journal contains the following articles: Absolute and relative morbidity burdens attributable to various illnesses and injuries, active component, U.S. Armed Forces, 2020; Hospitalizations, active component, U.S. Armed Forces, 2020; Ambulatory visits, active component, U.S. Armed Forces, 2020; Surveillance snapshot: Illness and injury burdens, reserve component, U.S. Armed Forces, 2020; Surveillance snapshot: Illness and injury burdens, recruit trainees, U.S. Armed Forces, 2020; Medical evacuations out of the U.S. Central Command, active and reserve components, U.S. Armed Forces, 2020; Morbidity burdens attributable to various illnesses and injuries, deployed active and reserve component service members, U.S. Armed Forces, 2020; Absolute and relative morbidity burdens attributable to various illnesses and injuries, non-service member beneficiaries of the Military Health System, 2020.

Recommended Content:

Health Readiness | Public Health

Disparities in the Use of Preventive Care by Race/Ethnicity (March 2021)

Report
4/22/2021

Recommended Content:

MHS Patient Satisfaction Surveys

Telehealth Use Among MHS Beneficiaries (March 2021)

Report
4/22/2021

Telehealth Use Among Military Health System Beneficiaries

Recommended Content:

MHS Patient Satisfaction Surveys

Public health remains an integral part in the fight against COVID

Article
4/9/2021
Infographic featuring health personnel wearing face shields and mask with "National Public Health Week" across the top of the picture

The pandemic has highlighted a need to provide more advanced training on infection prevention and control.

Recommended Content:

Sexual Assault Awareness & Prevention Toolkit | Public Health | Coronavirus | Coronavirus and the COVID-19 Vaccine
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 29

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.