Back to Top Skip to main content

MHS Beneficiaries Turn to Online Resources to Manage Personal Care During Pandemic

Man sitting in front of laptop Military Health System beneficiaries turn to online resources like the TRICARE Online Patient Portal (TOL PP) and MHS GENESIS Patient Portal to virtually manage their health care during the COVID-19 pandemic. The TOL PP logged a record one million active users in May. (Courtesy Photo)

Recommended Content:

Coronavirus

Military Health System beneficiaries turned to online resources like the TRICARE Online Patient Portal (TOL) and the MHS GENESIS Patient Portal in record numbers in May to remotely manage their health care during the COVID-19 pandemic.

The TOL PP logged a million-plus active users on May 17, the largest total in the portal’s 15-year history. 

“This is a remarkable achievement,” said Army Col. Francisco Dominicci, chief of the Defense Health Agency Solution Delivery Division (SDD, J-6), which manages the TOL PP. “The TOL PP team achieved this milestone by quickly responding to patient and provider needs during the pandemic.”

Dominicci stated that, the TOL PP team added several COVID-19-related enhancements to the portal, enabling beneficiaries to manage their care remotely rather than risking exposure to themselves and others by visiting military medical treatment facilities. 

In March, the team set up a COVID-19 Virtual Visit functionality within TOL PP that allows patients who believe they are infected with COVID-19 to book virtual visit appointments. Inside the portal, patients provide a phone number and answer two screening questions before being allowed to make a COVID-19 virtual visit appointment. The application facilitated more than 15,000 virtual visit appointments through May.

“The short screening process allows us to quickly assess whether patients have COVID-19 symptoms or some other ailment,” said Dominicci. “If they don’t have COVID-19 symptoms, they are told so, giving them reassurance. If they do have COVID-19 symptoms, they can make a virtual visit appointment, and a health care provider will contact them at the number they provided.”

In April, the TOL PP team updated the portal to provide patients expedited COVID-19 and flu test results after the DHA waived the mandatory four-day wait period for the test results. The functionality allowed patients tested for COVID-19 or the flu at MTFs to receive expedited test results in the blue “Health Record” section of the portal after results are certified.

“Using the TOL PP relieves the anxiety of patients waiting for test results, letting them know if they need to self-isolate,” said Dominicci. “It also frees MTF providers from having to field patient calls or contact patients awaiting test results, allowing them to focus on patient care during the pandemic.”

Dominicci explained how patients can also find links to COVID-19 updates and resources on TOL PP along with other helpful features. 

“Patients can use TOL PP to virtually manage most of their health care needs without placing themselves and others at risk of infection,” he said. “They can use the portal to request prescription refills and TOL Secure Messaging for prescription renewal requests. Patients can also request prescription refills and renewals be sent to the TRICARE Home Delivery or a nearby in-network pharmacy.

You also may be interested in...

Trump Administration Releases COVID-19 Vaccine Distribution Strategy

Article
9/17/2020
Soldier getting flu shot

Detailed planning is ongoing to ensure rapid distribution as soon as the FDA authorizes or approves a COVID-19 vaccine and CDC makes recommendations for who should receive initial doses.

Recommended Content:

Coronavirus

MHS immunization experts will answer questions about flu vaccine

Article
9/16/2020
Soldier giving another soldier a flu shot

Real-time Facebook event set for 3-4 p.m. EDT Sept. 17

Recommended Content:

Immunizations | Preventive Health | Public Health | Coronavirus

Former BAMC COVID-19 patient now CCP donor

Article
9/16/2020
Man donating blood

When someone contracts a virus, that person’s immune system creates antibodies to fight the virus.

Recommended Content:

Coronavirus | Convalescent Plasma Collection Program

New communications tool rolled out on MHS GENESIS

Article
9/15/2020
Three men, wearing masks, looking at a computer screen.

Through e-Visits, providers address questions, concerns virtually.

Recommended Content:

Coronavirus | MHS GENESIS

Suicide impacts us all – but there is help!

Article
9/14/2020
Man at sporting event kissing his wife and baby

September marks Suicide Prevention Awareness Month

Recommended Content:

Suicide Prevention | Coronavirus | September Toolkit

Wildfire smoke wreaks havoc on respiratory and immune systems

Article
9/11/2020
Picture of a military tent; an orange, smoky hue surrounds the tent and soldiers

State and country health advisory alerts on diminished air quality have been posted and shared to alert local populations.

Recommended Content:

Public Health | Coronavirus

Thirteen years ago Ft. Knox prepared for outbreak scenarios

Article
9/10/2020
Front page of newspaper

Some of the preventive measures that surfaced from the 2007 exercise included the wearing of facial coverings, regular sanitizing of surfaces and social distancing by such means as teleworking.

Recommended Content:

Coronavirus | Public Health

From Ghana to Washington, Sailor provides leadership during COVID-19

Article
9/10/2020
Female soldier with mask

Acquiring supplies, in general, has been a hurdle worldwide.

Recommended Content:

Coronavirus | Health Readiness

JHIEs give providers better access to patient information

Article
9/8/2020
Man looking at X-Ray

The joint HIE securely connects DoD, VA, U.S. Coast Guard and hundreds of other select federal and private sector partners with patient health and benefit information data.

Recommended Content:

Federal Electronic Health Record Modernization (FEHRM) Program Office | Electronic Health Record Modernization & Interoperability | MHS GENESIS | Joint Health Information Exchange | Coronavirus

USU & JTS lead global COVID-19 Grand Rounds

Article
9/4/2020
Woman in hospital bed surrounded by military health personnel.

A Military Health System-wide virtual clinical case conference led by the Uniformed Services University (USU) and hosted by the Joint Trauma System (JTS) offers physicans best practices and lessons learned during the pandemic.

Recommended Content:

Coronavirus

DHA Director visits Naval Hospital Pensacola

Article
9/4/2020
Lt. Gen. Ronald Place saluting to soldiers

During his visit, Place showed his appreciation to those that have been committed to excellence.

Recommended Content:

Coronavirus

The Military Health System Celebrates Labor Day

Video
9/4/2020
The Military Health System Celebrates Labor Day

Labor Day pays tribute to the American workforce. This year, we pay tribute to the Military Health System Workforce.

Recommended Content:

Coronavirus

Washington state’s COVID director visits Army Medical Center

Article
9/3/2020
Admiral Bono wearing a mask speaking to a soldier

Bono took note of Madigan’s flexibility in its COVID response.

Recommended Content:

Coronavirus

DoD closing in on COVID-19 convalescent plasma collection goal

Article
9/2/2020
Technician wearing a mask, looking at different blood products

How to help DoD beneficiaries fighting COVID-19

Recommended Content:

Coronavirus | Convalescent Plasma Collection Program

USAF doctor strives to advance women leaders in military medicine

Article
9/1/2020
Photo of Dr. Yun

While the military has come a long way regarding females in the higher ranks, Yun sees more progress to come.

Recommended Content:

Coronavirus | Women's Health
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 17

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.