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MTFs plan and prepare to face any emergency or disaster

Image of Hospital personnel surrounding a patient. Staff from Madigan Army Medical Center care for victims of an Amtrak derailment that occurred near Joint Base Lewis-McChord, Washington in December 2017. (Photo Credit: John Wayne Liston, Madigan Army Medical Center.)

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For military medical treatment facilities preparing for emergencies and natural disasters, Mark Starnes offers this advice: “Train like you fight.” As the emergency manager at Naval Medical Center Camp Lejeune aboard Marine Corps Base Camp Lejeune in Jacksonville, North Carolina, Starnes and his team begin emergency preparations with routine drills and exercises long before an actual disaster strikes.

“We perform a vulnerability analysis, develop a training plan, have a solid checklist, and prepare for ‘known’ vulnerabilities as early in the season as possible,” said Starnes.

Storm preparations allowed NMCCL staff to continue caring for patients during Hurricane Dorian, a category 2 storm that passed over Eastern North Carolina in September 2019. Contingency measures as part of the medical center’s planning even accounted for the peace of mind of staff, bringing in families and pets of essential personnel during the hurricane. “We think that while on board during an emergency, a person cannot worry about those potentially left at home to evacuate or remain in their house,” Starnes said. “Patients receive better care when the staff is considered a ‘family’ in itself.”

Planning for emergencies is all about mitigation, preparedness, response, and recovery efforts, said Craig Williams, emergency manager at Evans Army Community Hospital at Fort Carson, Colorado. The military base and hospital maintain robust emergency management plans and conduct frequent practice drills and exercises to help build a sense of collaboration. These steps ensure everyone knows what they’re doing in a time of crisis.

In 2018, a fire broke out on the southwest portion of Fort Carson near the hospital and a housing area, resulting in a joint hospital-base response. “We worked closely together, in coordination with local community partners, to ensure everyone’s safety,” Williams said, adding protecting and preventing damage to buildings was also a top priority in their response efforts.

Military hospitals are not an island apart from the civilian community, Starnes added. Collaboration and a unified response to a natural disaster are critical since a community or region will be affected, not just one building.

An Amtrak train derailment near DuPoint, Washington in December 2017, resulted in several passenger cars plunging off an overpass onto the interstate. The staff at Madigan Army Medical Center sprang into action, transporting 19 injured passengers to the hospital. “The proximity of the derailment to Madigan and Joint Base Lewis-McChord facilitated the fastest response times and enabled the most critical casualties to receive lifesaving care more quickly than if they had been transported to local hospitals,” said Bill Llewellyn, Madigan’s senior emergency management coordinator.

As military medical treatment facilities conduct disaster preparations during a global pandemic, Starnes recommends taking COVID-19 patients into account during any emergency. “We have measures in place in coordination with the base to separate COVID-type patients in shelters operated by the Marines with medical oversight and on-station capabilities,” he said. Hospitals should also focus on basics and local needs first. All emergencies are local at one level, he said. A hurricane could result in high wind and road conditions that leave a medical center temporarily isolated. “I definitely want to maintain a well-balanced overall look at all contingencies we may face,” he said.

During Hurricane Dorian, planning for all contingencies included ensuring the safety of high-risk expectant mothers and their immediate families at NMCCL. “A rescue cannot always get to all places in a hurricane or respond to areas in high wind and water,” Starnes said. “Expectant mothers need a little extra attention during a hurricane, and it’s a potential medical emergency we can avoid in advance of a storm.”

Regardless of how great a plan may seem on paper, practice is critical. “Unless the plan is rehearsed and vetted with the military installation and local community partners, there is no assurance that the response will be successful,” said Williams. “Communications, rehearsals, and a realistic response plan are critical to the success of any emergency response.”

The current COVID-19 pandemic can offer valuable lessons on emergency management planning, said Williams. “Be detailed in the planning process, test and evaluate the plan, be flexible, implement changes quickly when necessary, implement improvement plans, reevaluate changes, and update policies and procures for future operations.”

Ultimately, practice drills can’t replicate a real-world disaster that tests plans and assumptions on an entirely different level, added Llewellyn. Post-disaster response evaluation is an important part of emergency planning. After the train derailment in 2017, Madigan revised its policies and procedures based on lessons learned. Leadership created a dedicated emergency operations center with equipment capable of receiving and reporting near real-time situation reports and trained staff accordingly. They also implemented the use of the Incident Command System that provides a common hierarchy of emergency response coordination used by state and local agencies.

“When communication and coordination started moving into JBLM and Madigan, the lines of command and control blurred because Incident Command was unfamiliar causing minor confusion and some delay,” Llewellyn said. “This is a large cultural change for any military organization as it is not a rank-based command and control, but rather training, experience, and job specialty-based.”

Military Health System beneficiaries can also make advance preparations for potential emergencies due to severe weather by visiting TRICARE and signing up for disaster alerts.

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