Back to Top Skip to main content Skip to sub-navigation

MTFs respond to COVID-19 with increased telehealth, drive-thrus

Military physician sitting at desk, talking to patient on his computer Lt. Adam Hoynacki, a physician at Naval Hospital Jacksonville’s Family Medicine Clinic, conducts a Navy Care virtual health visit. Like other military virtual health systems, Navy Care offers a live, virtual visit with a clinician, from the patient's smartphone, laptop, or computer. Patients can use it from work, home or anywhere that offers privacy. (Photo by Jacob Sippel, Naval Hospital Jacksonville.)

Recommended Content:

Coronavirus | Technology | COVID-19 Vaccine Toolkit | COVID-19 Vaccine Toolkit

The Military Health System’s response to the COVID-19 pandemic included practical solutions to complex medical and logistical problems at military medical treatment facilities.

As COVID-19 has spurred innovations in the way health care is delivered, virtual health, or telemedicine, has risen to the task of maintaining social distancing while offering providers, service personnel, and retirees and their beneficiaries the medical input they so critically need.

Through virtual health, “The Military Health System has coordinated policy, expanded video conferencing capability, increased on-demand clinical access and educated thousands of providers on safely providing care,” said Army Col. (Dr.) Sean Hipp, director, Virtual Medical Center, Brooke Army Medical Center, Texas.

“This is a revolution in military medicine that we hope will continue to expand safe, high quality, convenient care to garrison, but also be leveraged to support our most sacred mission of the deployed service member in harm’s way,” Hipp noted.

Many COVID-19 patients live in areas with limited critical care expertise and capacity. The Joint Tele-Critical Care Network (JTCCN) “leverages virtual health to extend critical-care resources and treatment at a distance, similar in concept to how air traffic control systems track and direct planes to ensure they — and their passengers — safely reach their destinations,” said Dr. Simon Pincus, chief of the Defense Health Agency’s Connected Health Branch, during a recent presentation. “The JTCCN provided almost 1,200 days of coverage to more than 300 unique patients in 61 intensive care unit beds across 11 spoke sites from January 2020 to June 2020.”

The DHA is also exploring a partnership with the Department of Veterans Affairs to establish a single federal tele-critical care network to provide care to any of the 1,700 VA or 400 DHA ICU beds.

The pandemic also saw an expansion in the use of the nursing advice line (NAL) and the implementation of a phone screening tool for COVID, with overall call volume up approximately 25% during the year.

The goal of the NAL is to alleviate patient concerns, provide multiple sources of evidence-based advice and protect patients and medical staff by offering telephone and, in some cases, video visits.

Image of hospital Seaman, wearing a mask, organizing prescriptions on various shelves in a pharmacy
Hospital Seaman Apprentice Gianna Tamburro, assigned to the Naval Medical Readiness Training Command, organizes prescriptions alphabetically by patient name at the Naval Health Clinic Charleston Pharmacy at Joint Base Charleston, S.C. The NHCC Pharmacy altered their customer service operations to have the primary way to obtain a prescription be through the drive-thru because of COVID safety precautions. (Photo by Airman Sara Jenkins, Joint Base Charleston Public Affairs.)

To minimize the risk of exposure to the beneficiaries and military medical treatment facility (MTF) staff, the NAL added capabilities to allow the scheduling of beneficiary virtual (telephone) visits with its care team. At its peak on March 19, the NAL had 10,247 calls. The numbers gradually declined but hit another high in July, DHA Healthcare Optimization Division Chief Regina Julian said. The screening tool uses questions from Centers for Disease Control and Prevention-based guidelines to assess a patient’s risk for having COVID-19.

Between May 12 and Dec. 10, there were 6,602 page views and 5,176 users on the COVID-19 symptom checker website. A total of 576,421 unique patients have viewed their COVID-19-related test results online, Julian reported.

Additionally, the virtual support to operational force (ADVISOR) line, enabled on-demand provider-to-provider teleconsultation.

One onsite effort was to test asymptomatic patients thought to have COVID-19. Patients were sent to Naval Hospital Bremerton, Washington, from their respective commands, along with patients awaiting elective surgeries and those deemed necessary for administrative purposes. This testing led to new insights about the infection rates of the disease.

MTF pharmacies found ways to get patients their prescriptions with a minimum of patient-staff interaction by responding to DHA guidance on prescribing during COVID-19; while adhering to and state and local social-distancing requirements.

Each pharmacy has tailored solutions to fit its physical layout, staffing capacity and patient populations.

Some pharmacies, such as Brooke Army Medical Center, Texas, set up curbside pickup within 48 hours once the need for social distancing during the pandemic became known.

Since March 2020, the drive-through staff at Walter Reed National Military Medical Center (WRNMMC) has served more than 16,066 patients, amounting to approximately 59,444 prescriptions dispensed. That is approximately 10% of total patients served at the drive-through site, according to the medical center’s public affairs office.

The success of drive-throughs and curbside pickup has enabled new, convenient solutions that will continue across MTFs for the foreseeable future.

In September, WRNMMC opened a permanent prescription drive-through pick-up, which replaced earlier, more temporary, iterations.

“When conditions are met, it is the most efficient point of service of all our pharmacies, with wait times averaging one minute or less,” said Army Maj. Hyun Cho, chief, WRNMMC Department of Pharmacy.

You also may be interested in...

How COVID-19 fast-tracked innovation in the Military Health System

Article
7/20/2021
Military personnel receiving the COVID-19 test

As the COVID-19 pandemic disrupted every aspect of healthcare delivery, the Military Health System responded with new and innovative ways to fight the disease and deliver safe, quality care to patients.

Recommended Content:

Health Innovation Month | Innovation | COVID-19 Vaccine Toolkit | Coronavirus

Got Your 6

Video
7/16/2021
Got your 6

‘Got Your 6’ is TRICARE’s COVID vaccine video series that delivers important information and updates, three times a month. It includes the latest information about DoD vaccine distribution, the TRICARE health benefit, and vaccine availability. Got a question about ‘Got Your 6’? Send an email to dha.ncr.comm.mbx.dha-internal-communications@mail.mil. Find your local military provider at tricare.mil/MTF, or go to tricare.mil/vaccineappointments and schedule yours today!

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

COVID vaccinations rise -- but so do concerns of the Delta variant

Article
7/1/2021
Military personnel wearing a face mask preparing a COVID-19 vaccine

MHS expected to reach 70% COVID-10 vaccination rate in July.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

The Battle Against the COVID-19 Delta Variant

Video
6/29/2021
COVID-19 Delta war infographic

Like our enemies in the past, the coronavirus has adapted and we're now dealing with the most transmissible variant yet, Delta. The fight can be won with vaccination. If you're not yet vaccinated against the coronavirus, go get your shot today. Otherwise you're at high risk for severe disease, hospitalization, and death.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | Coronavirus | COVID-19 Vaccine Efforts

The Delta Variant: Are You Protected?

Infographic
6/28/2021
Graphic with the title, “Are you Protected?” and the TRICARE logo on the bottom right. States that the Delta variant of the virus is spreading and that the Pfizer and Moderna vaccines are effective. Links to www.tricare.mil/COVIDVaccine

Pfizer and Moderna vaccines are effective against the Delta Variant. If you've received your first dose, don't forget to get your second dose.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | Coronavirus | COVID-19 Vaccine Efforts

The Delta Variant: Fact Check

Infographic
6/28/2021
A Fact Check graphic. Features a quote in the center of the graphic and states that the Delta variant is a reason to get vaccinated. The TRICARE logo is on the bottom right. Links to www.tricare.mil/COVIDVaccine

The Delta variant of the virus is a reason to get vaccinated. This variant spreads easily, with increased rates of sickness and hospitalization.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | Coronavirus | COVID-19 Vaccine Efforts

The Delta Variant

Infographic
6/28/2021
Graphic stating that the Delta variant is a reason to get vaccinated. The TRICARE logo is on the bottom right. Links to www.tricare.mil/COVIDVaccine

The Delta variant of the virus is a reason to get vaccinated. The variant is expanding, especially where vaccination rates are low.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | COVID-19 Vaccine Efforts | Coronavirus

The Delta Variant: Stop the Spread

Infographic
6/28/2021
Graphic describing the Delta variant. Includes three bullet points describing the variant and a link to www.tricare.mil/COVIDVaccine and includes the TRICARE logo on the bottom right.

The Delta variant is expanding, especially where vaccination rates are low. Visit www.tricare.mil/COVIDVaccine to learn more.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | Coronavirus | COVID-19 Vaccine Efforts

New COVID-19 Delta Variant: What You Need to Know to Stay Safe

Article
6/28/2021
Military personnel receiving the COVID-19 vaccine

COVID-19 Delta variant spreading rapidly; it’s time to get vaccinated

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Delta Variant

The Delta Variant: A New Reason to Get Vaccinated

Video
6/25/2021
COVID-19 infographic

Are you a service member age 18 to 30? Are you unvaccinated? You may be entitled to severe disease, hospitalization, and death. To avoid these options, get vaccinated today!

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Vaccine Toolkit | COVID-19 Delta Variant

Got Your 6: June 26, 2021

Video
6/25/2021
Got Your 6 Infographic

‘Got Your 6’ is TRICARE’s COVID vaccine video series that delivers important information and updates, three times a month. It includes the latest information about DoD vaccine distribution, the TRICARE health benefit, and vaccine availability.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Delta Variant

COVID-19: Get Your Second Shot

Infographic
6/22/2021
Get Your Second Shot! You're not fully vaccinated - or protected - until you receive your second shot of the Pfizer or Moderna vaccine.

You're not fully vaccinated - or protected - until two weeks after getting your second shot of the Pfizer or Moderna vaccine.

Recommended Content:

COVID-19 Vaccine Toolkit | Get to Know the COVID-19 Vaccines | COVID-19 Vaccine Efforts

Got Your 6 - June 16, 2021

Video
6/16/2021

‘Got Your 6’ is TRICARE’s COVID vaccine video series that delivers important information and updates, three times a month. It includes the latest information about DoD vaccine distribution, the TRICARE health benefit, and vaccine availability.

Recommended Content:

COVID-19 Vaccine Efforts | COVID-19 Vaccine Toolkit

Connected Health Hosts First DHA Digital Health Virtual Summit

Article
6/16/2021
Graphic about the DHA Digital Health Virtual Summit

The Defense Health Agency Connected Health branch hosted the inaugural DHA Digital Health Virtual Summit that provided insight on the accelerated world of digital health in the Military Health System.

Recommended Content:

Technology | Defense Health Agency

COVID-19 Vaccines Safety Monitoring

Infographic
6/9/2021
Graphic that assures beneficiaries that the COVID-19 vaccines are monitored for safety. Has information on how they are being reviewed. Graphics include doctors in a laboratory and a doctor with a shield fending off the virus. The MHS and TRICARE logos are on the bottom right.

Graphic that assures beneficiaries that the COVID-19 vaccines are monitored for safety. Has information on how they are being reviewed. Graphics include doctors in a laboratory and a doctor with a shield fending off the virus.

Recommended Content:

COVID-19 Vaccine Toolkit | Get to Know the COVID-19 Vaccines | COVID-19 Vaccine Efforts | Getting the COVID-19 Vaccine
<< < 1 2 3 4 5  ... > >> 
Showing results 46 - 60 Page 4 of 49

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.