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Prime Enrollees , All Regions
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 46 47 48
Region 1 42 35 35
Region 2 43 44 50
Region 3 49 49 49
Region 4 50 50 50
Region 5 41 37 42
Region 6 46 52 48
Region 7/8 48 52 51
Region 9 49 53 55
Region 10 48 53 54
Region 11 49 51 56
Region 12 51 55 58
Europe 49 56 58
Asia 45 47 53
Latin America 48 51 55
Alaska 36 50 54
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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