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Prime Enrollees , Region 1
2001 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 74 77 90 89 57 83 59 68 72 73 87
CONUS MHS 78 66 69 86 85 47 74 47 55 64 64 85
Region 1 77 65 68 87 86 37 61 38 54 64 64 86
305th Med Grp-McGuire 78 69 65 88 88 42 67 42 51 66 66 86
436th Med Grp-Dover 80 69 68 90 87 40 70 42 57 65 65 87
66th Med Grp-Hanscom 80 67 69 92 90 38 62 40 59 61 63 87
89th Med Grp-Andrews 81 67 66 89 89 42 71 46 62 75 71 87
Dewitt ACH 76 62 67 87 83 34 67 36 50 64 57 87
Guthrie AHC 75 60 68 86 82 40 72 35 49 63 70 85
Keller ACH 77 66 67 87 87 32 56 37 61 67 74 81
Kimbrough ACC-Ft Meade 77 66 67 86 88 35 60 36 50 60 65 87
NACC Groton 75 68 71 88 87 40 68 31 51 71 63 79
NACC Newport 82 70 74 91 89 40 57 40 66 65 59 93
NACC Portsmouth NH 79 70 75 94 90 40 71 39 59 66 59 82
NMCL Quantico 71 55 54 82 82 39 62 33 43 57 55 84
NNMC Bethesda 78 66 67 87 88 36 54 37 53 65 66 88
Out of Catchment Region 01 75 66 73 85 80 37 55 40 58 58 71 82
Walter Reed AMC 79 62 66 86 87 35 56 40 57 64 63 94
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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