Prime Enrollees , Customer Service , Region 1


Prime Enrollees , Region 1 Customer Service 2001
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	46	47	48
Region 1	42	35	35
305th Med Grp-McGuire	42	34	49
436th Med Grp-Dover	43	36	41
66th Med Grp-Hanscom	44	37	32
89th Med Grp-Andrews	53	42	31
Dewitt ACH	35	34	34
Guthrie AHC	35	41	43
Keller ACH	39	29	29
Kimbrough ACC-Ft Meade	35	37	35
NACC Groton	43	37	41
NACC Newport	39	38	42
NACC Portsmouth NH	45	37	37
NMCL Quantico	48	28	40
NNMC Bethesda	43	31	33
Out of Catchment Region 01	50	36	25
Walter Reed AMC	41	28	38
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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