Prime Enrollees , 2001 Composite Scores, Region 12


Prime Enrollees , Region 12 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	66	69	86	85	47	74	47	55	64	64	85
Region 12	80	70	72	86	86	55	74	54	53	65	63	84
15th Med Grp-Hickam	83	71	77	92	87	53	69	59	60	67	50	89
NMCL Pearl Harbor	84	75	76	88	90	61	89	60	60	71	60	86
Tripler AMC	78	68	69	85	85	55	71	52	49	64	68	82
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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