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Prime Enrollees , Region 3
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 46 47 48
Region 3 49 49 49
20th Med Grp-Shaw 46 55 43
45th Med Grp-Patrick 52 57 60
6th Med Grp-MacDill 49 49 40
78th Med Grp-Robins 51 38 42
Eisenhower AMC 55 48 50
Martin ACH 62 64 51
Moncrief ACH 44 47 42
NH Beaufort 52 53 55
NH Charleston 46 45 53
NH Jacksonville 43 53 51
Out of Catchment Region 03 46 45 53
Winn ACH 45 41 62
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users