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Prime Enrollees , Region 4
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 46 47 48
Region 4 50 50 50
16th Med Gr-Hurlburt Field 43 51 57
325th Med Grp-Tyndall 54 58 54
42nd Med Grp-Maxwell 52 57 52
81st Med Grp-Keesler 45 53 70
96th Med Grp-Eglin 45 52 54
Fox AHC 51 48 54
Lyster ACH 46 48 45
NH Pensacola 61 53 49
Out of Catchment Region 04 50 44 38
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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