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Prime Enrollees , Region 5
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 46 47 48
Region 5 41 37 42
375th Med Grp-Scott 48 43 48
74th Med Grp-Wright-Patt 45 39 50
Blanchfield ACH 46 43 51
Ireland ACH 37 31 48
NH Great Lakes 39 41 39
Out of Catchment Region 05 36 30 26
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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