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Prime Enrollees , Region 7/8
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 46 47 48
Region 7/8 48 52 51
10th Med Grp-USAF Academy 50 50 47
22nd Med Grp-McConnell 50 59 57
28th Med Grp-Ellsworth 47 42 41
341st Med Grp-Malmstrom 53 65 70
355th Med Gr-Davis Monthan 51 50 53
366th Med Gr-Mountain Home 45 44 54
377th Med Grp-Kirtland 36 44 49
509th Med Grp-Whiteman 46 55 52
55th Med Grp-Offutt 42 59 52
56th Med Grp-Luke 42 48 54
75th Med Grp-Hill 43 43 31
90th Med Grp-F.E. Warren 58 61 51
99th Med Grp-O'Callaghan 54 60 62
Evans ACH 59 57 49
Irwin ACH 38 51 53
L. Wood ACH 46 57 61
Munson AHC 48 48 41
Out of Catchment Region 08 48 49 43
R W Bliss AHC 57 59 52
William Beaumont AMC 51 54 65
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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