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Prime Enrollees , Region 9
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 46 47 48
Region 9 49 53 55
30th Med Grp-Vandenberg 66 59 67
61st Med Squad-Los Angeles 52 57 53
95th Med Grp-Edwards 41 50 53
NH Camp Pendleton 50 53 59
NH Twentynine Palms 64 56 46
NMC San Diego 47 51 55
Weed ACH 49 54 58
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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