Enrollees with Military PCM , 2001 Composite Scores, All Regions


Enrollees with Military PCM , All Regions 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Region 1	77	65	66	86	85	37	62	38	53	65	64	87
Region 2	75	62	63	84	82	46	74	43	51	64	62	83
Region 3	77	67	67	85	84	49	76	48	53	63	59	83
Region 4	80	69	71	89	86	51	79	50	57	63	65	87
Region 5	76	65	67	85	83	40	66	40	53	64	64	83
Region 6	79	67	67	86	86	49	79	51	57	62	65	85
Region 7/8	80	69	72	88	86	50	76	49	58	64	67	86
Region 9	78	66	67	84	84	52	70	54	54	64	60	83
Region 10	81	72	70	89	88	55	78	53	53	63	63	86
Region 11	80	73	70	87	87	51	72	49	59	69	66	85
Region 12	79	70	72	86	86	54	73	53	53	65	61	84
Europe	79	71	71	87	86	53	79	48	52	57	65	84
Asia	76	65	67	85	85	48	64	46	50	54	62	82
Latin America	79	72	74	90	91	50	61	42	60	67	64	79
Alaska	77	70	71	85	83	46	73	47	54	63	64	82
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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