Enrollees with Military PCM , 2001 Composite Scores, Region 1


Enrollees with Military PCM , Region 1 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Region 1	77	65	66	86	85	37	62	38	53	65	64	87
305th Med Grp-McGuire	78	68	65	88	87	41	66	42	50	66	66	86
436th Med Grp-Dover	79	69	68	90	87	39	70	41	56	64	65	87
66th Med Grp-Hanscom	79	67	69	92	90	37	62	39	59	61	62	87
89th Med Grp-Andrews	81	67	66	89	89	43	*******	46	62	77	73	87
Dewitt ACH	76	62	67	86	83	35	66	36	50	63	58	87
Guthrie AHC	75	60	68	85	82	39	71	35	49	64	70	85
Keller ACH	77	66	68	88	88	32	55	38	60	67	73	81
Kimbrough ACC-Ft Meade	77	65	67	86	88	35	59	36	50	60	64	87
NACC Groton	75	68	71	88	87	40	67	30	50	71	62	79
NACC Newport	81	70	74	91	89	37	55	38	65	66	59	92
NACC Portsmouth NH	79	70	75	94	89	39	70	39	58	66	59	82
NMCL Quantico	71	55	54	81	82	39	62	33	43	56	55	84
NNMC Bethesda	78	67	67	87	88	34	55	37	54	66	66	89
Out of Catchment Region 01	73	*******	*******	76	70	*******	*******	43	49	*******	*******	82
Walter Reed AMC	79	61	65	86	86	35	62	41	56	65	64	94
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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