Enrollees with Military PCM , Customer Service , Region 1


Enrollees with Military PCM , Region 1 Customer Service 2001
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	46	47	48
Region 1	41	34	36
305th Med Grp-McGuire	42	33	48
436th Med Grp-Dover	42	35	40
66th Med Grp-Hanscom	43	37	31
89th Med Grp-Andrews	54	44	30
Dewitt ACH	35	33	35
Guthrie AHC	34	41	43
Keller ACH	40	28	29
Kimbrough ACC-Ft Meade	34	36	34
NACC Groton	42	36	41
NACC Newport	37	35	40
NACC Portsmouth NH	45	36	37
NMCL Quantico	48	28	39
NNMC Bethesda	39	31	33
Out of Catchment Region 01	*******	*******	*******
Walter Reed AMC	37	26	40
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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