Enrollees with Military PCM , 2001 Composite Scores, Region 11


Enrollees with Military PCM , Region 11 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Region 11	80	73	70	87	87	51	72	49	59	69	66	85
92nd Med Grp-Fairchild	84	75	78	92	92	54	83	51	63	64	68	88
Madigan AMC	83	75	72	87	89	57	81	57	67	76	69	83
NH Bremerton	80	71	75	86	87	52	78	48	57	67	65	85
NH Oak Harbor	79	69	73	87	85	49	84	44	56	68	56	86
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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