 |
 |
||
|
Enrollees with Military PCM , Region 11 Customer Service 2001 |
|||
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 46 | 47 | 48 |
| Region 11 | 47 | 49 | 56 |
| 92nd Med Grp-Fairchild | 51 | 59 | 53 |
| Madigan AMC | 49 | 57 | 64 |
| NH Bremerton | 52 | 40 | 63 |
| NH Oak Harbor | 51 | 42 | 53 |
| Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||