Enrollees with Military PCM , 2001 Composite Scores, Europe


Enrollees with Military PCM , Europe 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Europe	79	71	71	87	86	53	79	48	52	57	65	84
48th Med Grp-Lakenheath	80	77	75	88	87	62	*******	48	55	51	67	83
52nd Med Grp-Spangdahlem	86	77	80	91	91	55	76	55	64	74	57	91
86th Med Grp-Ramstein	82	74	73	93	89	60	63	50	58	54	69	87
Heidelberg Meddac	80	71	68	88	87	52	82	52	52	64	73	84
Landstuhl Regional Medcen	78	69	70	88	84	47	77	47	55	59	57	83
Wuerzburg Meddac	74	63	63	80	82	51	84	42	46	55	62	81
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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