Enrollees with Military PCM , 2001 Composite Scores, Asia


Enrollees with Military PCM , Asia 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Asia	76	65	67	85	85	48	64	46	50	54	62	82
121st Gen Hosp-Seoul	72	55	59	80	82	43	*******	38	40	52	61	83
18th Med Grp-Kadena AB	81	75	72	89	86	59	*******	54	54	49	67	86
374th Med Grp-Yokota AB	83	73	75	89	92	*******	*******	58	61	55	72	86
51st Med Grp-Osan AB	77	61	71	91	85	38	*******	43	51	49	73	83
NH Guam-Agana	79	79	67	82	90	*******	*******	50	53	*******	54	83
NH Okinawa	74	65	65	84	83	52	*******	46	53	61	63	75
NH Yokosuka	77	64	71	88	86	46	*******	47	54	46	55	84
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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