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Enrollees with Military PCM , Asia Customer Service 2001 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 46 | 47 | 48 |
| Asia | 45 | 46 | 52 |
| 121st Gen Hosp-Seoul | 47 | 36 | 46 |
| 18th Med Grp-Kadena AB | 46 | 63 | 67 |
| 374th Med Grp-Yokota AB | *** | *** | *** |
| 51st Med Grp-Osan AB | 36 | 34 | 44 |
| NH Guam-Agana | *** | *** | 53 |
| NH Okinawa | *** | 54 | 53 |
| NH Yokosuka | 42 | 44 | 51 |
| Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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