Enrollees with Military PCM , 2001 Composite Scores, Alaska


Enrollees with Military PCM , Alaska 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Alaska	77	70	71	85	83	46	73	47	54	63	64	82
3rd Med Grp-Elmendorf	78	68	72	84	82	49	79	49	51	65	64	83
Bassett ACH	77	71	69	86	87	43	69	46	59	62	64	77
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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