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Enrollees with Military PCM , Alaska Customer Service 2001 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 46 | 47 | 48 |
| Alaska | 34 | 49 | 53 |
| 3rd Med Grp-Elmendorf | 38 | 52 | 58 |
| Bassett ACH | 26 | 52 | 50 |
| Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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