Enrollees with Military PCM , 2001 Composite Scores, Region 2


Enrollees with Military PCM , Region 2 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Region 2	75	62	63	84	82	46	74	43	51	64	62	83
1st Med Grp-Langley	73	63	58	80	80	44	73	37	46	59	61	83
4th Med Gr-Seymour Johnson	78	67	64	83	86	46	74	44	57	71	72	85
McDonald ACH	77	66	62	84	85	53	78	42	49	63	69	85
NH Camp Lejeune	70	57	61	80	82	45	68	33	49	64	64	73
NH Cherry Point	78	71	66	90	89	50	57	40	51	73	65	82
NMC Portsmouth	77	64	63	86	81	45	75	48	55	69	59	84
Womack AMC	76	60	67	81	84	50	81	48	49	58	59	84
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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