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Enrollees with Military PCM , Region 2 Customer Service 2001 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 46 | 47 | 48 |
| Region 2 | 44 | 44 | 50 |
| 1st Med Grp-Langley | 49 | 31 | 51 |
| 4th Med Gr-Seymour Johnson | 46 | 47 | 45 |
| McDonald ACH | 55 | 52 | 53 |
| NH Camp Lejeune | 43 | 40 | 50 |
| NH Cherry Point | 55 | 40 | 57 |
| NMC Portsmouth | 40 | 44 | 51 |
| Womack AMC | 48 | 49 | 53 |
| Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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