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Enrollees with Military PCM , Region 3 Customer Service 2001 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 46 | 47 | 48 |
| Region 3 | 47 | 50 | 48 |
| 20th Med Grp-Shaw | 44 | 56 | 42 |
| 45th Med Grp-Patrick | 52 | 56 | 60 |
| 6th Med Grp-MacDill | 51 | 51 | 39 |
| 78th Med Grp-Robins | 51 | 37 | 41 |
| Eisenhower AMC | 54 | 51 | 49 |
| Martin ACH | 62 | 63 | 51 |
| Moncrief ACH | 42 | 48 | 38 |
| NH Beaufort | 52 | 52 | 56 |
| NH Charleston | 47 | 44 | 53 |
| NH Jacksonville | 41 | 54 | 50 |
| Out of Catchment Region 03 | *** | *** | *** |
| Winn ACH | 42 | 39 | 61 |
| Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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