Enrollees with Military PCM , 2001 Composite Scores, Region 5


Enrollees with Military PCM , Region 5 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Region 5	76	65	67	85	83	40	66	40	53	64	64	83
375th Med Grp-Scott	81	70	74	90	87	46	70	51	63	58	69	86
74th Med Grp-Wright-Patt	85	78	78	92	91	43	59	52	69	67	71	90
Blanchfield ACH	70	62	63	74	76	46	79	39	46	66	64	74
Ireland ACH	73	61	59	80	81	40	65	43	46	62	66	82
NH Great Lakes	76	63	61	87	82	40	70	39	51	79	55	84
Out of Catchment Region 05	75	54	74	90	84	25	55	17	51	57	*******	90
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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