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Enrollees with Military PCM , Region 5 Customer Service 2001 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 46 | 47 | 48 |
| Region 5 | 40 | 36 | 42 |
| 375th Med Grp-Scott | 47 | 42 | 48 |
| 74th Med Grp-Wright-Patt | 43 | 38 | 49 |
| Blanchfield ACH | 45 | 44 | 48 |
| Ireland ACH | 37 | 31 | 50 |
| NH Great Lakes | 38 | 42 | 38 |
| Out of Catchment Region 05 | 35 | 22 | *** |
| Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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