Enrollees with Military PCM , Customer Service , Region 7/8


Enrollees with Military PCM , Region 7/8 Customer Service 2001
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	46	47	48
Region 7/8	47	52	51
10th Med Grp-USAF Academy	51	49	46
22nd Med Grp-McConnell	49	59	57
28th Med Grp-Ellsworth	47	41	41
341st Med Grp-Malmstrom	52	64	69
355th Med Gr-Davis Monthan	51	50	52
366th Med Gr-Mountain Home	44	42	51
377th Med Grp-Kirtland	36	44	48
509th Med Grp-Whiteman	44	53	50
55th Med Grp-Offutt	41	59	53
56th Med Grp-Luke	45	49	53
75th Med Grp-Hill	43	43	31
90th Med Grp-F.E. Warren	56	61	51
99th Med Grp-O'Callaghan	60	61	63
Evans ACH	56	54	48
Irwin ACH	37	49	53
L. Wood ACH	43	58	60
Munson AHC	47	48	41
Out of Catchment Region 08	*******	*******	*******
R W Bliss AHC	56	59	51
William Beaumont AMC	51	55	66
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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