Enrollees with Military PCM , 2001 Composite Scores, Region 9


Enrollees with Military PCM , Region 9 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Region 9	78	66	67	84	84	52	70	54	54	64	60	83
30th Med Grp-Vandenberg	83	74	74	88	88	64	87	51	61	61	62	87
61st Med Squad-Los Angeles	82	70	73	92	90	53	77	48	54	64	60	90
95th Med Grp-Edwards	76	60	63	83	82	48	78	42	53	55	68	86
NH Camp Pendleton	78	70	70	86	87	53	63	57	52	70	61	80
NH Twentynine Palms	79	74	75	84	85	54	86	61	56	74	62	77
NMC San Diego	77	63	64	81	82	50	67	53	53	61	60	85
Weed ACH	76	63	69	91	88	52	64	45	51	61	56	80
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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