Enrollees with Military PCM , 2001 Composite Scores, Region 10


Enrollees with Military PCM , Region 10 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	67	68	86	85	47	73	47	55	64	63	85
Region 10	81	72	70	89	88	55	78	53	53	63	63	86
60th Med Grp-Travis	81	74	69	90	88	56	*******	53	55	60	57	88
NH LeMoore	81	69	71	85	88	57	84	61	55	72	66	82
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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