Enrollees with Civilian PCM , 2001 Composite Scores, All Regions


Enrollees with Civilian PCM , All Regions 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	81	61	73	89	87	48	76	44	59	60	69	86
Region 1	79	61	77	89	86	42	52	38	58	56	69	86
Region 2	76	54	74	89	85	39	68	33	51	56	66	80
Region 3	80	60	71	90	82	50	82	40	55	53	66	88
Region 4	81	60	72	91	89	46	72	42	60	64	69	86
Region 5	79	60	77	91	89	40	67	38	53	52	63	86
Region 6	82	60	71	86	86	49	83	47	61	57	73	88
Region 7/8	84	67	78	91	89	52	78	52	63	69	69	86
Region 9	83	63	70	89	89	54	80	54	62	65	72	86
Region 10	82	55	74	90	88	50	77	47	61	71	69	86
Region 11	84	63	77	92	90	56	80	43	58	58	72	91
Region 12	83	61	76	83	89	49	78	60	58	70	74	85
Europe	80	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	82
Asia	81	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	87
Latin America	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
Alaska	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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