Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service 2001
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	48	47	49
Region 1	50	41	34
Region 2	38	35	45
Region 3	54	47	49
Region 4	46	46	45
Region 5	40	36	44
Region 6	46	49	52
Region 7/8	54	48	53
Region 9	50	57	55
Region 10	47	52	50
Region 11	52	60	56
Region 12	36	57	54
Europe	*******	*******	*******
Asia	*******	*******	*******
Latin America	*******	*******	*******
Alaska	*******	*******	*******
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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