Enrollees with Civilian PCM , Claims Processing , All Regions


Enrollees with Civilian PCM , All Regions Claims Processing 2001
	Claims Handled in a Reasonable Time	Claims Handled Correctly
Benchmark	81	85
CONUS MHS	74	77
Region 1	54	50
Region 2	69	67
Region 3	83	82
Region 4	71	73
Region 5	65	68
Region 6	80	86
Region 7/8	74	83
Region 9	78	82
Region 10	80	74
Region 11	75	85
Region 12	77	78
Europe	*******	*******
Asia	*******	*******
Latin America	*******	*******
Alaska	*******	*******
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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