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Active Duty , All Regions
2001 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 74 77 90 89 57 83 59 68 72 73 87
CONUS MHS 76 64 66 85 84 42 69 41 50 58 59 85
Region 1 76 64 66 87 86 37 66 36 51 63 60 87
Region 2 74 61 65 84 83 43 66 38 50 58 56 83
Region 3 75 65 62 83 84 45 72 41 44 57 57 85
Region 4 78 66 66 89 84 43 75 44 51 56 66 88
Region 5 75 64 67 85 83 36 63 33 50 60 64 86
Region 6 77 66 66 85 85 43 73 46 53 54 58 85
Region 7/8 78 65 70 88 86 43 73 41 52 57 63 87
Region 9 75 63 65 82 82 44 63 48 49 57 50 83
Region 10 78 69 70 86 87 50 69 45 45 54 57 88
Region 11 77 68 67 86 86 46 73 41 53 65 58 85
Region 12 75 69 68 85 82 49 69 45 45 56 51 82
Europe 77 69 70 86 84 51 75 43 48 52 60 85
Asia 75 65 67 86 85 45 59 41 48 50 58 85
Latin America 78 68 72 89 91 *** *** 40 55 54 67 85
Alaska 76 67 68 88 81 41 65 42 49 53 59 87
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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