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Active Duty , All Regions
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 39 42 45
Region 1 38 35 37
Region 2 38 45 46
Region 3 44 48 44
Region 4 43 38 48
Region 5 36 33 39
Region 6 39 45 43
Region 7/8 38 46 46
Region 9 43 40 51
Region 10 46 54 48
Region 11 41 42 55
Region 12 41 55 52
Europe 46 53 53
Asia 41 43 49
Latin America *** *** 51
Alaska 29 44 50
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users