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Active Duty Dependents , All Regions
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 46 45 49
Region 1 37 27 32
Region 2 46 41 51
Region 3 50 49 51
Region 4 49 48 49
Region 5 42 39 42
Region 6 46 51 47
Region 7/8 46 50 52
Region 9 49 57 56
Region 10 48 57 57
Region 11 46 44 57
Region 12 57 51 63
Europe 42 50 57
Asia 52 48 60
Latin America *** *** 47
Alaska 46 53 54
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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