Retirees and Dependents , 2001 Composite Scores, All Regions


Retirees and Dependents , All Regions 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	86	71	75	91	88	48	77	49	65	68	71	88
Region 1	85	71	75	93	90	38	72	39	64	69	67	90
Region 2	84	72	71	89	87	46	79	48	63	68	72	85
Region 3	85	71	73	90	86	51	79	51	62	65	70	87
Region 4	86	69	75	92	90	48	73	45	68	71	73	87
Region 5	87	78	81	93	88	41	71	48	69	69	70	87
Region 6	86	68	72	90	88	51	81	51	66	68	73	89
Region 7/8	87	74	78	92	89	49	76	51	67	68	71	87
Region 9	86	68	72	90	90	55	81	52	62	67	74	87
Region 10	86	67	73	94	90	51	78	51	60	69	69	87
Region 11	88	73	77	93	90	53	77	51	70	68	75	89
Region 12	87	73	77	86	88	54	75	61	70	79	76	84
Europe	85	68	74	94	90	*******	*******	46	67	67	73	84
Asia	85	71	79	95	92	*******	*******	51	67	64	*******	81
Latin America	80	*******	*******	86	83	*******	*******	51	63	*******	*******	75
Alaska	87	76	78	94	92	*******	*******	51	69	78	69	84
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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