Retirees and Dependents , Customer Service , All Regions


Retirees and Dependents , All Regions Customer Service 2001
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	44	50	50
Region 1	41	38	36
Region 2	43	50	46
Region 3	47	52	53
Region 4	45	50	49
Region 5	33	39	50
Region 6	48	50	57
Region 7/8	42	54	52
Region 9	50	59	55
Region 10	45	52	56
Region 11	44	58	57
Region 12	44	58	60
Europe	37	*******	61
Asia	*******	*******	*******
Latin America	*******	*******	*******
Alaska	31	*******	*******
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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