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All Users , All Regions
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 43 46 48
Region 1 39 34 35
Region 2 42 46 48
Region 3 47 50 49
Region 4 45 46 48
Region 5 36 37 44
Region 6 45 48 49
Region 7/8 41 50 50
Region 9 47 54 54
Region 10 45 52 53
Region 11 44 49 56
Region 12 50 55 59
Europe 45 54 57
Asia 44 48 54
Latin America 43 44 51
Alaska 36 49 54
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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