Return to Main Page        Help
All Users , Region 1
2001 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 74 77 90 89 57 83 59 68 72 73 87
CONUS MHS 79 67 70 87 86 46 74 45 57 65 65 84
Region 1 78 66 70 88 86 36 66 36 55 65 65 86
305th Med Grp-McGuire 78 69 65 88 88 42 68 42 52 67 66 86
436th Med Grp-Dover 80 70 69 91 88 41 70 42 58 66 65 87
66th Med Grp-Hanscom 80 68 70 93 91 37 61 39 61 62 63 86
89th Med Grp-Andrews 80 66 66 89 89 38 73 42 60 72 72 87
Dewitt ACH 77 64 69 87 83 37 71 36 52 64 58 86
Guthrie AHC 76 61 68 86 82 40 71 34 49 66 71 84
Keller ACH 76 66 68 87 87 30 55 36 60 68 74 80
Kimbrough ACC-Ft Meade 77 67 68 87 88 36 61 37 51 61 65 88
NACC Groton 76 70 72 89 88 40 67 29 52 72 64 79
NACC Newport 81 69 75 92 90 38 58 38 66 67 61 90
NACC Portsmouth NH 80 70 75 94 90 39 71 40 57 68 62 84
NMCL Quantico 72 56 55 82 82 41 64 34 44 58 56 83
NNMC Bethesda 77 66 67 88 88 32 56 32 54 66 66 88
Out of Catchment Region 01 78 69 75 89 85 34 68 35 57 62 67 84
Walter Reed AMC 80 62 68 88 88 35 58 39 59 67 65 92
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users