All Users , 2001 Composite Scores, Region 11


All Users , Region 11 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	79	67	70	87	86	46	74	45	57	65	65	84
Region 11	80	71	71	88	87	50	73	47	60	67	67	85
92nd Med Grp-Fairchild	85	76	78	93	92	56	84	53	64	65	69	89
Madigan AMC	83	75	72	88	89	57	83	57	68	73	69	83
NH Bremerton	81	73	76	87	87	53	82	50	61	69	67	84
NH Oak Harbor	81	70	74	89	86	52	86	46	58	68	61	87
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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