 |
 |
||
|
All Users , Region 11 Customer Service 2001 |
|||
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 43 | 46 | 48 |
| Region 11 | 44 | 49 | 56 |
| 92nd Med Grp-Fairchild | 53 | 61 | 55 |
| Madigan AMC | 49 | 56 | 67 |
| NH Bremerton | 50 | 44 | 63 |
| NH Oak Harbor | 52 | 47 | 56 |
| Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||