All Users , 2001 Composite Scores, Europe


All Users , Europe 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	79	67	70	87	86	46	74	45	57	65	65	84
Europe	79	72	72	88	86	52	80	46	54	58	65	83
48th Med Grp-Lakenheath	81	80	76	90	88	64	79	50	59	56	71	82
52nd Med Grp-Spangdahlem	85	78	81	91	91	54	78	54	67	72	59	89
86th Med Grp-Ramstein	81	73	73	90	88	61	64	49	58	55	69	86
Heidelberg Meddac	81	72	69	90	88	50	80	50	55	66	70	84
Landstuhl Regional Medcen	78	69	70	88	84	45	78	45	54	61	61	83
Wuerzburg Meddac	73	64	62	80	81	50	85	39	48	52	58	78
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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