All Users , 2001 Composite Scores, Region 3


All Users , Region 3 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	79	67	70	87	86	46	74	45	57	65	65	84
Region 3	78	68	68	86	84	48	77	46	54	63	64	84
20th Med Grp-Shaw	79	69	72	87	83	47	72	43	56	69	71	86
45th Med Grp-Patrick	82	69	68	89	85	57	81	52	59	66	60	90
6th Med Grp-MacDill	76	63	64	88	85	44	82	43	54	52	61	82
78th Med Grp-Robins	78	66	60	87	84	43	80	42	53	67	63	85
Eisenhower AMC	80	73	75	84	88	53	69	47	56	62	74	86
Martin ACH	77	70	62	79	85	61	80	49	52	59	65	81
Moncrief ACH	80	71	74	84	86	45	74	52	57	70	67	84
NH Beaufort	80	69	75	87	86	53	77	47	60	70	64	83
NH Charleston	76	68	69	86	82	43	73	42	50	69	60	83
NH Jacksonville	80	70	70	90	85	52	81	50	57	68	56	83
Out of Catchment Region 03	79	66	71	88	83	46	76	44	56	61	71	87
Winn ACH	72	60	57	83	79	48	74	45	48	57	54	78
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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