All Users , 2001 Composite Scores, Region 4


All Users , Region 4 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	79	67	70	87	86	46	74	45	57	65	65	84
Region 4	80	67	71	90	87	46	74	44	59	66	69	86
16th Med Gr-Hurlburt Field	80	68	70	90	86	49	79	47	57	63	63	87
325th Med Grp-Tyndall	79	67	68	85	84	57	85	51	54	66	64	85
42nd Med Grp-Maxwell	84	72	73	90	89	55	79	48	62	73	72	89
81st Med Grp-Keesler	80	68	70	88	85	55	80	50	58	63	71	85
96th Med Grp-Eglin	82	72	71	93	88	51	82	54	62	64	66	85
Fox AHC	80	67	67	89	86	52	80	46	52	69	63	88
Lyster ACH	81	69	71	87	85	45	81	44	57	74	69	90
NH Pensacola	81	70	74	90	85	52	78	49	58	65	71	87
Out of Catchment Region 04	78	61	70	90	88	38	68	33	60	65	69	85
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users